Zimmerman, Wesley.
Perception of a difference the power in buying, marketing and selling customer care / [electronic resource] : Wesley Zimmerman. - Scottsdale, AZ : WZA, Inc., c2005. - 305 p.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Marketing.
Customer relations.
Electronic books.
HF5415.5 / .Z56 2005eb
Perception of a difference the power in buying, marketing and selling customer care / [electronic resource] : Wesley Zimmerman. - Scottsdale, AZ : WZA, Inc., c2005. - 305 p.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Marketing.
Customer relations.
Electronic books.
HF5415.5 / .Z56 2005eb