Anton, Jon.
Call center benchmarking how good is "good enough" / [electronic resource] : by Jon Anton and David Gustin ; assisted by Stijn Spit. - West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000. - viii, 84 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references (p. 75-76) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers--Management.--United States
Benchmarking (Management)--United States.
Electronic books.
HG1616.C29 / A57 2000eb
658.8/12
Call center benchmarking how good is "good enough" / [electronic resource] : by Jon Anton and David Gustin ; assisted by Stijn Spit. - West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000. - viii, 84 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references (p. 75-76) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers--Management.--United States
Benchmarking (Management)--United States.
Electronic books.
HG1616.C29 / A57 2000eb
658.8/12