Quality of experience engineering for customer added value services : from evaluation to monitoring /
edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez.
- 1 online resource (288 pages) : illustrations.
- Networks and Telecommunications Series .
- Networks and telecommunications series. .
Includes bibliographical references at the end of each chapters and index.
9781118984345 (e-book)
Customer services--Management.
Customer services--Quality control.
Quality control--Management.
Total quality management--Data processing.
Electronic books.
HF5415.5 / .Q355 2014eb
658.812
Includes bibliographical references at the end of each chapters and index.
9781118984345 (e-book)
Customer services--Management.
Customer services--Quality control.
Quality control--Management.
Total quality management--Data processing.
Electronic books.
HF5415.5 / .Q355 2014eb
658.812