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Lisch, Ralf.

Measuring service performance : practical research for better quality / Ralf Lisch. - 1 online resource (213 pages) : illustrations

Includes bibliographical references and index.

ISBN: 9781472411921 (e-book)

Subjects--Topical Terms:
Service industries--Evaluation.
Quality control.
Performance technology.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD9980.5 / .L57 2014eb

Dewey Class. No.: 658.4/013

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