Exceptional service, exceptional profit (Record no. 207901)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01331nam a2200337Ia 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Inghilleri, Leonardo. |
| 245 10 - TITLE STATEMENT | |
| Title | Exceptional service, exceptional profit |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | American Management Association, |
| Year of publication | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvi, 170 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| Topical Term | Consumer satisfaction. |
| Topical Term | Customer loyalty. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Solomon, Micah. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10382988 |
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