Complex service delivery processes : (Record no. 75854)
| 000 -LEADER | |
|---|---|
| fixed length control field | 02380nam a2200433 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | ebr10929542 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CaPaEBR |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101122t20102011wiua ob 001 0 eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9780873898003 (soft cover : alk. paper) |
| Cancelled/invalid ISBN | 0873898001 (soft cover : alk. paper) |
| International Standard Book Number | 9780873898003 (e-book) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaPaEBR |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | CaPaEBR |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)893681434 |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .H375 2010eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Harvey, Jean, |
| Dates associated with a name | 1950- |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Complex service delivery processes : |
| Remainder of title | strategy to operations / |
| Statement of responsibility, etc | Jean Harvey. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Second edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Milwaukee, Wisconsin : |
| Name of producer, publisher, distributor, manufacturer | ASQ Quality Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2010. |
| Date of production, publication, distribution, manufacture, or copyright notice | �2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (464 pages) : |
| Other physical details | illustrations |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on print version record. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| General subdivision | Management. |
| Topical term or geographic name as entry element | Organizational effectiveness. |
| Topical term or geographic name as entry element | Industrial efficiency. |
| Topical term or geographic name as entry element | Business planning. |
| 655 #0 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| Main entry heading | Harvey, Jean. |
| Title | Complex service delivery processes : strategy to operations. |
| Place, publisher, and date of publication | Milwaukee, Wisconsin : ASQ Quality Press, 2010 |
| Physical description | xxxi, 428 pages ; 26 cm |
| International Standard Book Number | 9780873898003 |
| Record control number | (OCoLC)ocn668193547 |
| -- | (DLC)10929542 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ebrary. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://site.ebrary.com/lib/rucke/Doc?id=10929542">http://site.ebrary.com/lib/rucke/Doc?id=10929542</a> |
| Public note | An electronic book accessible through the World Wide Web; click to view |
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