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Call center benchmarking

by Anton, Jon.

Additional authors: Gustin, David, -- 1962- | ebrary, Inc.

Series: Customer access management Published by : Ichor Business Books/Purdue University Press, (West Lafayette, Ind. :) Physical details: viii, 84 p. : ill.

Subject(s): Call centers -- United States -- Management. | Benchmarking (Management) -- United States. | Electronic books.

Year: 2000

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10106696
- An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references (p. 75-76) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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