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Exceptional service, exceptional profit

by Inghilleri, Leonardo.

Additional authors: Solomon, Micah. | ebrary, Inc.

Published by : American Management Association, (New York :) Physical details: xvi, 170 p.

Subject(s): Customer services. | Consumer satisfaction. | Customer loyalty. | Electronic books.

Year: 2010

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10382988
- An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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