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Detail process charting

by Graham, Ben B.
Additional authors: ebrary, Inc.
Published by : Wiley, (Hoboken, N.J. :) Physical details: xix, 187 p. : ill.
Subject(s): Industrial organization -- Charts, diagrams, etc. | Organization charts. | Reengineering (Management) | Benchmarking (Management) | Organizational effectiveness. | Electronic books.
Year: 2004
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Includes bibliographical references and index.

Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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