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Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager

Additional authors: Manoel, Edson. | International Business Machines Corporation. -- International Technical Support Organization. | ebrary, Inc.
Series: IBM redbooks Edition statement:1st ed. Published by : IBM, International Technical Support Organization, (Austin, TX :) Physical details: xvi, 546 p. : ill.
Subject(s): Tivoli Business Systems Manager. | IBM Tivoli service level advisor. | Business -- Data processing -- Management. | Electronic commerce -- Management. | Information technology -- Management. | Service-level agreements. | Electronic books.
Year: 2004
Online resources:
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"December 2004."

"SG24-6464-00."

Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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