Process management excellence criteria :
Physical details: 1 online resource (123 pages) : illustrations (some color) ISBN:9789522286017 (e-book).-
http://site.ebrary.com/lib/rucke/Doc?id=10754846
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"EFQM 2013."
Description based on online resource; title from PDF title page (ebrary, viewed September 24, 2013).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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