Starting up your professional service enterprise :
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http://site.ebrary.com/lib/rucke/Doc?id=10754758
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"EFQM 2013/ISO 9001."
Description based on online resource; title from PDF title page (ebrary, viewed September 24, 2013).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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