Rongo Univesity Library catalog › Details for: Emotional labor and crisis response

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Emotional labor and crisis response

by Mastracci, Sharon H.,

Additional authors: Guy, Mary E. -- (Mary Ellen) | Newman, Meredith A., -- 1949- | ebrary, Inc.

Published by : M.E. Sharpe, (Armonk, N.Y. :) Physical details: xvii, 173 p. : ill.

Subject(s): Public service employment -- United States -- Psychological aspects. | Crisis management -- United States. | Electronic books.

Year: 2012

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10498103
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Includes bibliographical references and index.

Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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