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Lean six sigma service excellence

by Taylor, Gerald M.
Additional authors: ebrary, Inc.
Published by : J. Ross Pub., (Ft. Lauderdale, Fla. :) Physical details: xix, 289 p. : ill.
Subject(s): Service industries -- Management. | Six sigma (Quality control standard) | Service industries -- Quality control. | Production management. | Electronic books.
Year: 2009
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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2012. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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