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Performance consulting

by Robinson, Dana Gaines,
Additional authors: Robinson, James C., -- 1930- | ebrary, Inc.
Edition statement:2nd ed., rev. and updated. Published by : Berrett-Koehler Publishers ; | Society for Human Resource Management, (San Francisco : | [Alexandria, Va.] :) Physical details: xviii, 268 p. : ill.
Subject(s): Employees -- Training of. | Performance. | Business consultants. | Electronic books.
Year: 2008
Online resources:
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Includes bibliographical references (p. 243-252) and index.

The need hierarchy -- The GAPS! logic -- Identifying business and performance shoulds -- Identifying the "is" for business and performance -- Identifying causes and solutions -- Contracting with clients -- Building partnerships with clients -- Reactive entry : reframing requests for solutions -- Proactively identifying performance consulting opportunities -- Q&A with the authors.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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