Rongo Univesity Library catalog › Details for: New service paradigms

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New service paradigms

Additional authors: Kandampully, Jay. | Fisk, Raymond P. | ebrary, Inc.

Series: Managing service quality ; . v. 14, no. 2/3, 2004 Published by : Emerald Group Pub., ([Bradford, England] :) Physical details: p. 120-260 : ill.

Subject(s): Customer services. | Customer relations. | Electronic books.

Year: 2004

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10058588
- An electronic book accessible through the World Wide Web; click to view

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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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