Rongo Univesity Library catalog › Details for: Citizen relationship management

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Citizen relationship management

by Schellong, Alexander.

Additional authors: ebrary, Inc.

Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik, 0721-3654 ; . Bd. 560 Published by : Lang, (Frankfurt am Main :) Physical details: xx, 242 p. : ill.

Subject(s): Municipal government -- Public relations -- United States. | Local government -- Public relations -- United States. | Customer relations -- Management. | Internet in public administration -- United States. | Municipal government -- United States -- Case studies. | Electronic books.

Year: 2008

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10601404
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Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.

Includes bibliographical references (p. 195-239) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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