Rongo Univesity Library catalog › Details for: Customer winback

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Customer winback

by Griffin, Jill.

Additional authors: Lowenstein, Michael W., -- 1942- | ebrary, Inc.

Series: The Jossey-Bass business & management series Edition statement:1st ed. Published by : Jossey-Bass, (San Francisco :) Physical details: xxii, 314 p. : ill.

Subject(s): Customer loyalty. | Customer services. | Customer relations. | Electronic books.

Year: 2001

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10001742
- An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references (p. 291-301) and indexes.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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