Rongo Univesity Library catalog › Details for: Secret service

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Secret service

by DiJulius, John R.,

Additional authors: ebrary, Inc.

Published by : AMACOM, (New York :) Physical details: xix, 172 p. : ill.

Subject(s): Customer services. | Consumer satisfaction. | Customer loyalty. | Electronic books.

Year: 2003

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10120180
- An electronic book accessible through the World Wide Web; click to view

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Includes index.

Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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