Measuring performance
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http://site.ebrary.com/lib/rucke/Doc?id=10529455
- An electronic book accessible through the World Wide Web; click to view
Includes bibliographical references and index.
Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away : the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems : the options -- League tables and performance review -- Conclusion.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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