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HR at your service

by Latham, Gary P.
Additional authors: Ford, Robert C. | ebrary, Inc.
Published by : Society for Human Resource Management, (Alexandria, Va. :) Physical details: xi, 194 p.
Subject(s): Personnel management. | Service industries -- Management. | Customer relations. | Electronic books.
Year: 2012
Online resources:
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Includes bibliographical references and index.

Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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