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Wake up your call center

by D'Ausilio, Rosanne,
Additional authors: ebrary, Inc.
Series: Customer access management Edition statement:4th ed. Published by : Ichor Business Books, (West Lafayette, Ind. :) Physical details: xviii, 212 p. : ill.
Subject(s): Customer services -- Management. | Call centers -- Management. | Electronic books.
Year: 2005
Online resources:
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Includes bibliographical references (p. 138-140) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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