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Delivering knock your socks off service

by Zemke, Ron.
Additional authors: ebrary, Inc.
Series: Performance research associates Edition statement:3rd ed. Published by : AMACOM ; | McGraw-Hill, (New York : | London :) Physical details: 178 p.
Subject(s): Customer services. | Marketing. | Electronic books.
Year: 2003
Online resources:
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Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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