@book{102471,
	author = {Kao, Liz, and Kaufman, Matt,},
	title = {Salesforce.com for dummies /},
	publisher = {John Wiley and Sons,},
	year = {2014.},
	series = {--For dummies},
	address = {Indianapolis, IN :},
	edition = {Fifth edition.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10858469}
}