01149nam a2200277 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020003100112040002100143035002100164050002900185082001700214245011700231260007000348300002300418504005100441533015200492650003600644655002900680700001900709710001700728856012600745ebr10362159CaPaEBRm        u        cr cn|||||||||071109s2008    enka    sb    001 0 eng    z  2007046694  z9780754671565 (alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)64785549614aHF5415.5b.C83625 2008eb04a658.8/1222200aCustomer relationship managementh[electronic resource] :ba global perspective /cby Gerhard Raab ... [et al.].  aAldershot, Hampshire, England ;aBurlington, VT :bGower,cc2008.  aix, 204 p. :bill.  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer relationsxManagement. 7aElectronic books.2local1 aRaab, Gerhard.2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10362159zAn electronic book accessible through the World Wide Web; click to view