TY  - BOOK
AU  - Raab,Gerhard
ED  - ebrary, Inc.
TI  - Customer relationship management: a global perspective 
AV  - HF5415.5 .C83625 2008eb
U1  - 658.8/12 22
PY  - 2008///
CY  - Aldershot, Hampshire, England, Burlington, VT
PB  - Gower
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10362159
ER  -