@book{106171,
	author = {Burtonshaw-Gunn, Simon A. and Salameh, Malik G. and ebrary, Inc.},
	title = {Essential tools for organizational performance},
	publisher = {Wiley,},
	year = {2009.},
	address = {Hoboken, NJ :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10361131}
}