@book{106633,
	author = {Moeller, Morten. and International Business Machines Corporation.},
	title = {Measuring e-business Web usage, performance, and availability},
	publisher = {IBM, International Technical Support Organization,},
	year = {2003.},
	series = {IBM redbooks},
	address = {Austin, TX :},
	edition = {1st ed.},
	note = {"Tivoli software"--Cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112830}
}