@book{112180,
	author = {Parmenter, David. and ebrary, Inc.},
	title = {Key performance indicators},
	publisher = {John Wiley & Sons,},
	year = {2010.},
	address = {Hoboken, NJ :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10366542}
}