@book{114038,
	author = {Karp, Rashelle S. and Library Administration and Management Association.},
	title = {Powerful public relations},
	publisher = {American Library Association,},
	year = {2002.},
	address = {Chicago :},
	note = {"For the Library Administration and Management Association."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10194649}
}