@book{114103,
	author = {Jurewicz, Lynn. and Cutler, Todd. and ebrary, Inc.},
	title = {High tech, high touch},
	publisher = {American Library Association,},
	year = {2003.},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10194723}
}