TY  - BOOK
AU  - Jurewicz,Lynn
AU  - Cutler,Todd
ED  - ebrary, Inc.
TI  - High tech, high touch: library customer service through technology 
AV  - Z674.75.I58 J87 2003eb
U1  - 025.5/24 21
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and the Internet
KW  - Public services (Libraries)
KW  - Technological innovations
KW  - Customer services
KW  - Library Web sites
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 135-137) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10194723
ER  -