@book{116818,
	author = {Hochschild, Arlie Russell, and ebrary, Inc.},
	title = {The managed heart},
	publisher = {University of CA Press,},
	year = {c2003.},
	address = {Berkeley, CA :},
	edition = {20th anniversary ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10508836}
}