@book{116936,
	author = {Tuominen, Kari.},
	title = {The EFQM excellence model for public organisations :},
	publisher = {Benchmarking,},
	year = {2012.},
	series = {Excellence frameworks series},
	address = {[Turku, Finland] :},
	note = {"EFQM 2013."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754821}
}