TY  - BOOK
AU  - Tuominen,Kari
TI  - The EFQM excellence model for public organisations: self-assessment work book : what separates the successful from the average? 
T2  - Excellence frameworks series
AV  - HD62.15 .T86 2012eb
PY  - 2012///
CY  - [Turku, Finland]
PB  - Benchmarking
KW  - Total quality management
KW  - Problems, exercises, etc
KW  - Electronic books
N1  - "EFQM 2013."
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10754821
ER  -