01454nam a2200337 i 4500001001200000003000800012006001900020007001500039008004100054020001800095020002700113040003500140035002100175050002500196100002000221245015200241264004500393300006500438336002100503337002300524338003200547490003300579500001700612588010500629590014700734650005600881655002200937797001200959856012600971999001901097ebr10754821CaPaEBRm     o  d        cr cn|||||||||130921s2012    fi a    o     000 0 eng|d  z9789522286475  a9789522286468 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)86152568814aHD62.15b.T86 2012eb1 aTuominen, Kari.14aThe EFQM excellence model for public organisations :bself-assessment work book : what separates the successful from the average? /cKari Tuominen. 1a[Turku, Finland] :bBenchmarking,c2012.  a1 online resource (137 pages) :billustrations (some color).  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier0 aExcellence frameworks series  a"EFQM 2013."  aDescription based on online resource; title from PDF title page (ebrary, viewed September 21, 2013).  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aTotal quality managementvProblems, exercises, etc. 0aElectronic books.2 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10754821zAn electronic book accessible through the World Wide Web; click to view  c116936d116936