@book{116938,
	author = {Tuominen, Kari. and Heino, Juha.},
	title = {The EFQM excellence model for health care organisations  :},
	publisher = {Benchmarking Ltd.,},
	year = {2012.},
	series = {Excellence frameworks series},
	address = {[Turku, Finland] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754828}
}