@book{116943,
	author = {Tuominen, Kari. and Malmberg, Lasse.},
	title = {Total performance scorecard :},
	publisher = {Benchmarking Ltd.,},
	year = {2013.},
	series = {Development models series},
	address = {[Turku, Finland] :},
	note = {"Baldrige 2013-2014."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754841}
}