01640nam a2200373 i 4500001001200000003000800012006001900020007001500039008004100054020001800095020002700113040003500140035002100175050002500196100002000221245024100241264005000482300006500532336002100597337002300618338003200641490003000673500002600703588010500729590014700834650003000981650003001011655002201041700002101063700002501084797001201109856012601121999001901247ebr10754841CaPaEBRm     o  d        cr cn|||||||||130920s2013    fi a    o     000 0 eng|d  z9789522285515  a9789522280510 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)86152584114aHD62.15b.T86 2013eb1 aTuominen, Kari.10aTotal performance scorecard :bself-assessment work book : 40 searching questions and contrasting pairs of examples : what separates the successful from the average? /cKari Tuominen, Hubert K. Rampersad ; illustrations: Lasse Malmberg. 1a[Turku, Finland] :bBenchmarking Ltd.,c2013.  a1 online resource (143 pages) :billustrations (some color).  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier0 aDevelopment models series  a"Baldrige 2013-2014."  aDescription based on online resource; title from PDF title page (ebrary, viewed September 20, 2013).  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aTotal quality management. 0aPerformancexMeasurement. 0aElectronic books.1 aMalmberg, Lasse.1 aRampersad, Hubert K.2 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10754841zAn electronic book accessible through the World Wide Web; click to view  c116943d116943