@book{116944,
	author = {Niva, Mikael. and Tuominen, Kari.},
	title = {Benchmarking in practice :},
	publisher = {Benchmarking Ltd.,},
	year = {2005.},
	series = {Development models series},
	address = {Turku, Finland :},
	note = {"Baldrige 2013-2014."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754845}
}