@book{116945,
	author = {Tuominen, Kari. and Laamanen, Kai.},
	title = {Process management excellence criteria :},
	publisher = {Benchmarking Ltd.,},
	year = {2012.},
	address = {[Turku, Finland] :},
	note = {"EFQM 2013."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754846}
}