TY  - BOOK
AU  - Tuominen,Kari
AU  - Laamanen,Kai
AU  - Malmberg,Lasse
TI  - Process management excellence criteria: self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? 
AV  - HD62.15 .T86 2012eb
PY  - 2012///
CY  - [Turku, Finland]
PB  - Benchmarking Ltd.
KW  - Production management
KW  - Total quality management
KW  - Electronic books
N1  - "EFQM 2013."
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10754846
ER  -