@book{117372,
	author = {Tuominen, Kari. and Heino, Juha.},
	title = {The excellence framework for health care organizations :},
	publisher = {Sai Global,},
	year = {2012.},
	series = {Business improvement series},
	address = {Australia :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754689}
}