@book{117375,
	author = {Vaso, Juha. and Tuominen, Kari.},
	title = {The excellence framework for educational institutions :},
	publisher = {Sai Global,},
	year = {2012.},
	series = {Business improvement series},
	address = {Australia :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754707}
}