@book{117401,
	author = {Moisio, Jussi. and Tuominen, Kari.},
	title = {A process-based approach to effective management ISO 9001 :},
	publisher = {Benchmarking Ltd.,},
	year = {[2008]},
	series = {The management systems series ;},
	address = {[Turku, Finland] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10754791}
}