@book{121796,
	author = {Markel, Norman N. and ebrary, Inc.},
	title = {The five vital signs of conversation},
	publisher = {Peter Lang,},
	year = {c2009.},
	series = {Berkeley insights in linguistics and semiotics,},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10517036}
}