@book{122601,
	author = {Bousfield, Derek. and ebrary, Inc.},
	title = {Impoliteness in interaction},
	publisher = {J. Benjamins Pub.,},
	year = {2007.},
	series = {Pragmatics & beyond new series ;},
	address = {Philadelphia :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10206169}
}