@book{12393,
	author = {Rahim, M. Afzalur. and ebrary, Inc.},
	title = {Managing conflict in organizations},
	publisher = {Quorum Books,},
	year = {2001.},
	address = {Westport, Conn. :},
	edition = {3rd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10017971}
}