@book{125333,
	author = {Booth, Char. and ebrary, Inc.},
	title = {Hope, hype, and VoIP},
	publisher = {ALA TechSource,},
	year = {2010.},
	series = {Library technology reports : expert guides to library systems and services,},
	address = {Chicago :},
	note = {"July 2010"--Cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10486807}
}