@book{125349,
	author = {Rossi, Ian D. and ebrary, Inc.},
	title = {Vtiger CRM beginner's guide},
	publisher = {Packt Pub. Ltd.,},
	year = {2011.},
	address = {Birmingham, U.K. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10486840}
}